Gemima Newcombe

Executive summary

Gemima is a Director with BDO in Canberra. With 12 years of experience in professional services, Gemima is passionate about building internal capability and working in partnership with clients, understanding their goals and unique operating contexts to deliver pragmatic solutions.

Gemima’s experience spans across start-ups, boutique firms, and multinational companies, delivering outcomes in government and the not-for-profit sector.

Expertise

• Government and public sector
• Health and social services
• Education
• Technology strategy, operating models and advisory
• Program and project advisory and assurance
• Enterprise architecture, business analysis and design
• Organisational change and communications
• Process re-engineering and optimisation

Experience

Policy and business transformation

• Driving large and complex business-led, technology-enabled transformation programs, shaping government priorities in digital services, infrastructure, health and social services, and education.
• Extensive experience in joint agency and regulatory reform programs, collaborating across Federal Government, State and Territory Governments, and the private sector.
• Redesigned mental health, complex case management, and rehabilitation service delivery models, increasing efficiency and standardisation across 60+ health centres nationally. This included re-engineering processes, policy development, governance frameworks, and new system requirements.
• Led a large team delivering business design for a major transformation program, overseeing process re-engineering, functional requirement definition, change impact assessment, user acceptance, data remediation, and training, building internal capability to ensure ongoing benefits.

ICT delivery model

• Designing and establishing technology delivery models that pragmatically balance iterative development and government funding, oversight and compliance.
• Established and managed a delivery model to support over 30 software vendors and 100+ higher education providers to iteratively develop and integrate a real-time reporting system to meet new government legislation requirements.

Architecture and roadmaps

• Led the review of business and enterprise architecture, supporting the transition to a single network to improve efficiency and collaboration across 70 sites.
• Led development of a target state business architecture and roadmap, to increase operating alignment and investment prioritisation, including a prioritisation framework, project cost model and initiatives roadmap.

Data and analytics

• Led the development of a five-year demand model, enabling scenario modelling to consider market competition, implementation timing, and pricing elasticity to inform rollout strategy for digital solution
• Oversaw development of data migration strategy and data governance model to enable a single repository to manage infrastructure project delivery, expenditure, funding and administration.

Qualifications and affiliations

• TOGAF Enterprise Architecture
• Scaled Agile (SAFe) certified
• Diploma of Psychological Studies
• Women in Technology