Artificial Intelligence (AI) is transforming the way businesses operate, and BDO in Australia is at the forefront of this technological revolution. This page aims to address frequently asked questions about how we leverage AI to drive efficiencies, enhance the quality of our work, and improve client services.
We leverage AI in various ways to drive efficiencies in our operations and enhance the accuracy, consistency, and quality of our work. We utilise a range of AI-powered third-party systems, solutions, and tools to enhance our client services, including research, document review, due diligence, data analysis, transformation, automation, translation, and transcription. These are in addition to general business technologies that may incorporate AI. Prior to integrating any new AI-based tools into our services, we ensure they comply with all relevant BDO policies and requirements.
We are committed to staying at the forefront of technology by integrating top-tier solutions into our services. We have several AI-based tools designed to enhance the efficiency and effectiveness of our service delivery. Detailed information about these tools is available upon request.
Our partners and staff are allowed to use free and publicly available generative AI tools, but they must not use their BDO email address to create accounts or input any BDO or client personal and confidential data into these tools. All AI tools used by staff are required to be assessed and approved by our security team. We encourage our staff to exercise caution when using these tools as non-compliance may lead to disciplinary action.
No. We have a strict policy against the use of AI tools that co-mingle our data or our clients’ data with that of others or use our data to train shared AI models. This ensures the highest level of data integrity and confidentiality.
Any client data used with BDO in Australia approved generative AI tools is stored on our on-premises and private cloud servers, or on third-party cloud-based servers that are exclusively segregated for BDO in Australia data. Where applicable, we ensure storage on geo-located servers to meet our clients’ data residency requirements.
All technology-based tools are governed by our policies on data privacy, information security, and supervision, as well as our AI Policy. Tool-specific user terms and conditions may also be implemented on a case-by-case basis.
Additionally, we require all partners and staff to complete mandatory training on the use of AI, ensuring compliance with these policies and our legal and professional obligations.
We maintain the same professional obligations whether client work is produced with or without AI-based assistance. The use of approved AI tools does not alter or lessen our responsibility for the quality, accuracy, and completeness of the advice and services we provide. Furthermore, it does not diminish our professional obligations to our clients, including our duties and obligations regarding confidentiality.
Our use of AI tools significantly enhances our client engagement and the delivery of our advice or work product in several ways. Our AI-based tools streamline and optimise the delivery of services, ensuring that our clients receive timely and accurate advice. Use of AI tools enhance our client engagement by providing efficient, secure, and flexible solutions that improve the delivery of our advice and work product. These tools enable us to deliver high-quality services while maintaining strong and effective communication with our clients.